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WELCOME TO TRUCHOICE!

We're excited to have the opportunity to welcome BCBSME members into the TruFamily!  As a member of TruChoice, you'll have access to our full service online platform, new products and loans, and a friendly team that's looking forward to meeting you!  TruChoice has branches in Portland, Buxton and Biddeford, is a part of the SURF and COOP ATM networks, and has a great app that allows you to manage your funds wherever you are! 


About TruChoice 

Established in 1955, TruChoice began as the credit union for employees of Maine Medical Center.  Over the years, we've grown quite a bit, merging with other employee credit unions, including those at Mercy, Unum, and most recently, the Portland Police.  In 2005 we recognized our growing membership, changing our name to TruChoice and establishing a community charter that allowed us to serve everyone in Cumberland and York Counties.  Recently, we added 8 new counties to our field of membership, and can now serve folks from Sagadahoc to York, with all points in between!  

For over 65 years TruChoice has built a reputation in the community as a trusted partner with a deeply held commitment to the idea of people helping people.  We are deeply involved in several charitable organizations, including the Maine Children’s Cancer Program and the McAuley House, and have a scholarship program that helps Maine graduates realize their education dreams. 

We believe that every person deserves to have their story heard, and we'll work with you to make sure you are on the best financial footing - your success is how we measure our success!

Merger Details

The Board of Directors of Blue Cross Blue Shield of Maine Employees Credit Union believe that a partnership with TruChoice is in the best interest of the entire membership, allowing us to provide many new options members have asked for over the years.  

Right now, our proposed merger is under regulatory review by the NCUA.  Once approved, we will send information about a special member meeting to officially vote to merge with TruChoice FCU.  Your voice is important, and we'll be sending you information about those next steps over the next few months.  We'll also continue to update this page as those details become available.

Once the vote is complete, you’ll be contacted by TruChoice and given information about how the transition will happen.  We’ll make it as seamless as possible, and we’re confident you’ll be quite happy with this change.  Your patience and support are greatly appreciated!  If you have questions, we understand. Change can seem overwhelming, and we want you to know that we’re here to help you navigate the switch.  Keep an eye out for more information about the partnership and what it means for you. 

First and foremost, we want to assure you that your funds are secure, and you will continue to receive local, personal service. 

 

 Frequently Asked Questions

You've got questions - we've got answers!  We'll keep these FAQs updated as more details are confirmed.  Have a question that you don't see answered here? Please reach out to us and we'd be happy to answer it for you!  

  • Are my funds safe?

    • Yes! Your funds will continue to be insured up to $250,000 by the NCUA, both before and after the merger. Once you are a TruChoice member, you’ll get an additional $250,000 private insurance at no cost to you.
  • Is the credit union in trouble? Why are we merging?

    • Like many small credit unions, the increasing regulatory and technology demands of the banking industry have made it difficult to work efficiently, provide the products and services members are looking for, and still keep rates reasonable. Merging with TruChoice gives BCBSME the additional resources needed to stay compliant with regulations, while offering members increased products and services, as well as an expanded branch network.
  • Why would I want to stay with BCBSME through the merger?

    • By staying through the merger, you’re accounts, loans and member history will automatically convert to TruChoice, making it easier for you. Plus, once the merger is complete, you’ll have more options than ever to help you manage your finances. In addition to credit cards, mortgages and overdraft lines of credit, you’ll be able to use our mobile app to keep on top of your accounts. With our ClickSWITCH program, we can help you automatically move over automatic ACH payments and direct deposits. We’ll make the transition as seamless as possible, and you’ll get the benefits of membership at TruChoice!
  • When is the merger happening? Do BCBSME members need to do anything?
    • We are hoping to complete the merger in early 2022. Right now, the merger is in review with the NCUA. Once they approve, BCBSME members will have the opportunity to vote for the merger. This will take place at a special member meeting, although members will also have the opportunity to mail in their ballots. Once we have the member meeting scheduled, we will communicate with the BCBSME membership with more details.
  • How will I access my account?

    • Between now and the merger date, you’ll continue to access your account the same way you have been. Your debit card and checks will continue to work, our office will remain open at its usual hours, and you will still have access to your existing online banking account.
    • Once the merger is complete, you’ll have even more options to access your account:
      • Online Banking: You will need to enroll the first time you use TruChoice online banking, but once you do, you’ll be able to see all of your accounts, transfer funds between accounts, use P2P to send funds to other people, and more! You’ll want to make sure you sign up for E-statements, and if you want to use Billpay, you will need to set up your billers in the new system.
      • Mobile Banking: We’ve got an app for that! Download our mobile app, and you’ll have the same access as online banking, but right at your fingertips. Our app also has Remote Deposit, which means you can deposit checks right with your phone! Our app uses the same login info as our online banking, so it’s easy to get started.
      • 3 Full Service Branches: With locations in Biddeford, Buxton and Portland, over 30,000 ATMs nationwide, plus the ability to reach out to us via email, text or by phone, you’ll have tons of options to get assistance when you need it!
  • Is the branch closing?

    • Yes, once the merger is complete, the BCBSME office inside of the Anthem building will close. The great news is that once that happens, you’ll actually have access to even more branches and staff members. TruChoice has offices in Portland, Buxton and Biddeford, and our contact center is available M-F from 8:30 to 5.
  • Will I need to change my direct deposit?

    • We expect that we will be able to carry over your existing direct deposits. As we continue to work through the details of the merger, if there is anything you need to do regarding your direct deposit setup, we will make sure to reach out to you with plenty of notice.
  • Will I need to change any automatic transfers I have set up for my accounts?

    • Disbursements (splits) are changing. If you have splits set up, here’s how it will work after the transition:
      • On days you receive your direct deposit, the full amount will be deposited to your account. Any ‘splits’ will now be considered automated funds transfers, and will take place at 11 pm on the day they are scheduled. We know this is a change, and we’re here to help you navigate it! Give us a call after the merger is complete and we can make sure your transfers are set up to meet your needs!
  • Will my loan rates and terms change?

    • You can rest assured that your loan rates will continue for the remainder of your term.
  • Will there be any changes to fees?

    • We are still working through the details of the merger. Please be assured that if there are any changes to fees, minimum balance requirements, etc, we will reach out to members in advance of the merger.
  • What will happen to my CD’s when they expire?

    • If your CD expires between now and the merger time frame, your funds will reinvest into a CD at the same term as they normally would, at the prevailing rate at the time of reinvestment. 
    • Once the merger is complete, any existing CDs will continue until their normal rollover date, at which point the funds will be reinvested into a CD at the same term, and at our current rates at the time of reinvestment. You will have 10 days from the date of the rollover to reach out to us if you would prefer the funds to be applied in a different way.
  • Is my member number changing?

    • Yes, your member number will change, and we'll be sure to communicate those changes to you in plenty of advance!
  • Are my account suffixes changing?

    • Yes, your account suffixes will automatically change over to those used by TruChoice. If you have any payments, deposits or withdrawals tied to your member number and suffix, you will want to make sure you change those after the merger date. Don't worry - we'll give you the new member number and suffixes in plenty of time to make those changes!
  • Are my due dates changing?

    • No! Your due dates and amounts due will remain the same.
  • How can I pay my loan?

    • For now, continue making payments as you always have. Once the merger is complete, you’ll have several options for payment:
      • You can transfer funds from your TruChoice account right to your loan
      • Use our mobile app to deposit a check payment
      • You can mail your payment to TruChoice
      • Stop in at any of our branches
      • Use one of our ATMs to deposit your payment
      • If you use another financial institutions' Billpay service to pay your loan with us, you will need to update the payment information after the merger is complete. This will include member number, suffix and mailing address.
  • What are the dates for when online banking, phone banking or the app will stop working?
    • We are still working through some of the details of the merger. Once we know what dates those changes will happen, we’ll be sure to communicate them to members!
  • When will I be able to talk with TruChoice about my accounts?
    • We’re eager to start working with you! Once the merger is complete, all of your info will be in our systems, and we’d be happy to start helping you with whatever you need!
  • Is my debit card changing?
    • We are currently working through the details of the merger. Your debit card will continue to work as is until the merger. If there are any changes to your debit card, we’ll make sure to let you know in plenty of advance!
  • Checking accounts
    • We are currently working through the details of the merger. Your account number and routing number will continue to work as is until the merger. If there are any changes to these numbers after the merger, we’ll make sure to let you know in plenty of advance!
  • Is the share par value savings amount changing?
    • TruChoice members have a $25 share par value that they are required to keep in the primary savings for the duration of the membership. We recognize this is a change, and we are working on the details of how this will affect BCBSME members. We’ll reach out with any further information you may need to know.
  • Are there changes to the way overdraft works?
    • TruChoice members can opt into overdraft for their accounts. There is a $30 fee per overdraft, and members can draw their accounts negative by up to $1000. Negative balances are required to be paid within 45 days. The great news is that we do also have an overdraft line of credit available as well! We are still working through some of the details for the merger, and if there are any changes to your current overdraft setup, we will reach out in plenty of time to get things set up prior to the merger.
  • Will there be changes to my rates?
    • Deposit rates will be TruChoice rates from the time of the merger. If you have any CDs, those will continue to be at the locked in rate until the CD reaches is end.
    • Loan rates and terms will remain as is on any loans that you have. Any future loans that you take out will be at the current rate structure at the time of funding.
  • Are there any minimum balance requirements?
    • Members who only have a primary savings account with TruChoice are subject to a single service fee of $5 per month if their balance goes below $200. If you have other deposit accounts or loans with us, you are not subject to that fee. We are currently reviewing if any BCBSME members will be impacted by this, and will be in further contact with those members as decisions are made.
  • Does this mean that BCBSME Credit Union will merge into TruChoice FCU?
    • Yes - after the merger, you will become a member of TruChoice FCU, as BCBSME will become a part of TruChoice. We want to assure you that we are strongly committed to ensuring that you receive the same personal, local service, led by our values as members of the credit union movement. We will make the transition as seamless as possible, and will continue to communicate to you each step of the way. We know that changes like this can be difficult, and we want you to know that we’re here for you. Reach out to us with your questions or concerns, and we’ll make sure to answer them for you. Above all, we want to stress that while BCBSME will be merging into TruChoice, you will continue to be a part of the Maine Credit Union family, and our commitment to the philosophy of ‘people helping people’ will never waiver!