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WELCOME TO TRUCHOICE!

We're excited to have the opportunity to welcome BCBSME members into the TruFamily!  As a member of TruChoice, you'll have access to our full service online platform, new products and loans, and a friendly team that's looking forward to meeting you!  TruChoice has branches in Portland, Buxton and Biddeford, is a part of the SURF and COOP ATM networks, and has a great app that allows you to manage your funds wherever you are! 

About TruChoice 

Established in 1955, TruChoice began as the credit union for employees of Maine Medical Center.  Over the years, we've grown quite a bit, merging with other employee credit unions, including those at Mercy, Unum, and most recently, the Portland Police.  In 2005 we recognized our growing membership, changing our name to TruChoice and establishing a community charter that allowed us to serve everyone in Cumberland and York Counties.  Recently, we added 8 new counties to our field of membership, and can now serve folks from Sagadahoc to York, with all points in between!  

For over 65 years TruChoice has built a reputation in the community as a trusted partner with a deeply held commitment to the idea of people helping people.  We are deeply involved in several charitable organizations, including the Maine Children’s Cancer Program and the McAuley House, and have a scholarship program that helps Maine graduates realize their education dreams. 

We believe that every person deserves to have their story heard, and we'll work with you to make sure you are on the best financial footing - your success is how we measure our success!

Merger Details

The Board of Directors of Blue Cross Blue Shield of Maine Employees Credit Union believe that a partnership with TruChoice is in the best interest of the entire membership, allowing us to provide many new options members have asked for over the years.  

Our special meeting of the membership was held on January 13th. During this meeting the BCBSME membership officially voted in favor of merging into TruChoice.  Mailed in ballots were tallied, as well as in person votes that were submitted during this meeting.

You will be mailed a welcome packet by TruChoice and given information about how the transition will happen.  This welcome packet is also available online. We’ll make it as seamless as possible, and we’re confident you’ll be quite happy with this change.  Your patience and support are greatly appreciated!  If you have questions, we understand. Change can seem overwhelming, and we want you to know that we’re here to help you navigate the switch.  Keep an eye out for more information about the partnership and what it means for you. 

First and foremost, we want to assure you that your funds are secure, and you will continue to receive local, personal service. 

Welcome Packet 

To view the welcome packet containing important dates and member information, please click the following link: Welcome Packet

 Frequently Asked Questions

You've got questions - we've got answers!  We'll keep these FAQs updated as more details are confirmed.  Have a question that you don't see answered here? Please reach out to us and we'd be happy to answer it for you!  

  • Are my funds safe?

    • Yes! Your funds will continue to be insured up to $250,000 by the NCUA, both before and after the merger. Once you are a TruChoice member, you’ll get an additional $250,000 private insurance at no cost to you.
  • Is the credit union in trouble? Why are we merging?

    • Like many small credit unions, the increasing regulatory and technology demands of the banking industry have made it difficult to work efficiently, provide the products and services members are looking for, and still keep rates reasonable. Merging with TruChoice gives BCBSME the additional resources needed to stay compliant with regulations, while offering members increased products and services, as well as an expanded branch network.
  • Why would I want to stay with BCBSME through the merger?

    • Your accounts, loans and member history will automatically convert to TruChoice, making it easier for you. Plus, once the merger is complete, you’ll have more options than ever to help you manage your finances. In addition to credit cards, mortgages and overdraft lines of credit, you’ll be able to use our mobile app to keep on top of your accounts. We’ll make the transition as seamless as possible, and you’ll get the benefits of membership at TruChoice! 
  • When is the merger happening?
    • The merger will begin the afternoon of February 11th, and will happen over the weekend. On Monday, February 14th, the merger will be complete and you will be able to use TruChoice branches, ATMs, online banking and our mobile app. For details, check out the 'Important Dates' page in your Welcome Packet.
  • How will I access my account?

    • Between now and the merger date, you’ll continue to access your account the same way you have been. Your debit card and checks will continue to work, our office will remain open at its usual hours, and you will still have access to your existing online banking account.
    • Once the merger is complete, you’ll have even more options to access your account:
      • Online Banking: You will need to enroll the first time you use TruChoice online banking, but once you do, you’ll be able to see all of your accounts, transfer funds between accounts, use P2P to send funds to other people, and more! You’ll want to make sure you sign up for E-statements, and if you want to use Billpay, you will need to set up your billers in the new system. 
      • Mobile Banking: We’ve got an app for that! Download our mobile app, and you’ll have the same access as online banking, but right at your fingertips. Our app also has Remote Deposit, which means you can deposit checks right with your phone! Our app uses the same login info as our online banking, so it’s easy to get started.
      • 3 Full Service Branches: With locations in Biddeford, Buxton and Portland, over 30,000 ATMs nationwide, plus the ability to reach out to us via email, text or by phone, you’ll have tons of options to get assistance when you need it!
      • Phone Banking: Looking to get account info with our automated phone system? Call our normal number 207.772.0808 and press 1 to access TruCall! 
  • Is the branch closing?

    • Yes, once the merger is complete, the BCBSME office inside of the Anthem building will close. The great news is that once that happens, you’ll actually have access to even more branches and staff members. TruChoice has offices in Portland, Buxton and Biddeford, and our contact center is available M-F from 8:30 to 5.  TruChoice members also have over 30,000 surcharge free ATMS across the country.Find a convenient location for you!

    Will I need to change my direct deposit?

    • Great news! Your direct deposit should automatically come over. On days you receive your direct deposit, the full amount will be deposited to your designated account. We recommend looking it over after your first deposit, just to verify everything looks the way you expect. We'll be here for any questions you might have! 
  • Will I need to change any automatic transfers I have set up for my accounts?

    • Good news! Any transfers you currently have set up will automatically move over to TruChoice. There are some differences from BCBSME. Here's how your payroll deposits and transfers will work after the merger date:

      The full amount of any incoming direct deposits will go into your designated account in the morning. Any related transfers will be made at 11pm the same day.

      Transfers and payments are made for the amount requested on the day they are scheduled, and no funds are held or put aside. As stated, transfers will happen at 11pm on the day they are scheduled. Don't worry, if a transfer for a loan payment is set up on your due date, it will count as an on-time payment!

      We know this is a change, and we’re here to help you navigate it. Give us a call after the merger is complete, and we can make sure your transfers are set up to meet your needs.

  • Will my loan rates and terms change?

    • You can rest assured that your loan rates will continue for the remainder of your term.
  • Will there be any changes to fees?

    • We are still working through the details of the merger. Please be assured that if there are any changes to fees, minimum balance requirements, etc, we will reach out to members in advance of the merger.
  • What will happen to my CD’s when they expire?

    • If your CD expires between now and the merger time frame, your funds will reinvest into a CD at the same term as they normally would, at the prevailing rate at the time of reinvestment. 
    • Once the merger is complete, any existing CDs will continue until their normal rollover date, at which point the funds will be deposited into your primary savings account.  If you would like to reinvest them into a new CD, simply reach out when you're ready and we'll get you into the right certificate for your needs. 
  • Is my member number changing?

    • It is, but we're making it easy to remember! Your new number will be based on your current member number. Your member number will now be 8 digits long, and you will add a 7 and 0's to your current number to get to 8 total digits. Here’s a handy chart to show you how to find your new number:
    • If your current member number is:

      Your new member number will be:

      1234

      70001234

      12345

      70012345

      123456

      70123456

      1234567

      71234567

  • Are my account suffixes (account numbers) changing?

    • Yes, your suffixes will change to match TruChoice suffixes - this will help make it easier as you add new loans and accounts. At the end of the Welcome Packet is a chart so that you can become familiar with them. Once the merger is complete, you'll be able to log into online banking and see your particular account numbers all in one place. You can also text or call us and we’d be happy to give you that info. 
  • Are my due dates changing?

    • No! Your due dates and amounts due will remain the same.
  • How can I pay my loan?

    • For now, continue making payments as you always have. Once the merger is complete, you’ll have several options for payment:
      • You can transfer funds from your TruChoice account right to your loan.
      • Use our mobile app to deposit a check payment and then transfer it to your loan.
      • You can mail your payment to TruChoice.
      • Stop in at any of our branches.
      • Use one of our ATMs to deposit your payment and then transfer it to your loan.
      • If you use another financial institutions Billpay service to pay your loan with us, you will need to update the payment information after the merger is complete. This will include member number, suffix and mailing address.
  • What are the dates for when online banking, phone banking or the app will stop working?
    • BCBSME online banking, phone banking and the mobile app will stop working as of 4pm on Friday, February 11th. You will be able to enroll in TruChoice in TruChoice online banking, mobile app and phone banking on Monday, February 14th. Check out the 'Anytime, Anywhere Access' page in your packet for info on enrolling in these services.
  • When will I be able to talk with TruChoice about my accounts?
    • We’re eager to start working with you! Once the merger is complete, all of your info will be in our systems, and we’d be happy to start helping you with whatever you need!
  • Is my debit card changing?
    • Yes -- your new card is on the way, and you should receive it soon. When it arrives, you can activate it at any time, so it's ready to go. The first day you will be able to use your TruChoice debit card will be February 14th. Your BCBSME debit card will continue to work until the merger. Beginning on the afternoon of February 11th, your card will have lower limits than usual as we work to move your accounts over. If you anticipate large purchases or cash needs over the merger weekend, we recommend planning in advance.
  • Is my Checking account number changing?
    •  Your checking account number (MICR number) will change, however your existing number will continue to work for any ACH (automatic) deposits or withdrawals you have already established. For all new ACH that you set up, you should use the TruChoice routing number and your new MICR number. If you need to know your MICR number for a new electronic ACH, reach out to us after the merger and we’ll be happy to give that to you. When you are ready to order new checks, reach out to us and we’ll make sure to get you set up with the correct number. The TruChoice routing number is 211288307.
  • Is the share par value savings amount changing?
    • TruChoice members have a $25 share par value that they are required to keep in the primary savings for the duration of the membership. We recognize this is a change, and so we will give everyone who is under that threshold until September 2022 to add any additional funds to your primary savings account to reach that par value.
  • Are there changes to my overdraft services?
    • Truchoice members have multiple options for overdraft protection and services, including our overdraft (ER) line of credit. To learn more about our overdraft options, including our default coverages, please refer to our membership agreement. Overdraft options appear on page 14, as well as other areas throughout the agreement. You may reach out to us anytime after February 14th with any questions you have, or to make any changes to your preferences 
  • Will there be changes to my rates?
    • Deposit rates will be TruChoice rates from the time of the merger. If you have any CDs, those will continue to be at the locked in rate until the CD reaches is end.
    • Loan rates and terms will remain as is on any loans that you have. Any future loans that you take out will be at the current rate structure at the time of funding.
  • Are there changes to minimum balance requirements?
    • TruChoice members keep $25 in their primary savings for the duration of the membership. Members who only have a primary savings account with TruChoice are subject to a single service fee of $5 per month if their balance goes below $200. The good news is that if you have other deposit accounts or loans with us, that fee is waived. We know this is a change, and we'll be giving BCBSME members until September 2022 to put $25 into your primary account and bring balances above $200 or add additional deposit or loan accounts. There are no minimum balance requirements for checking accounts.
  • Does this mean that BCBSME Credit Union will merge into TruChoice FCU?
    • Yes - after the merger, you will become a member of TruChoice FCU, as BCBSME will become a part of TruChoice. We want to assure you that we are strongly committed to ensuring that you receive the same personal, local service, led by our values as members of the credit union movement. We will make the transition as seamless as possible, and will continue to communicate to you each step of the way. We know that changes like this can be difficult, and we want you to know that we’re here for you. Reach out to us with your questions or concerns, and we’ll make sure to answer them for you. Above all, we want to stress that while BCBSME will be merging into TruChoice, you will continue to be a part of the Maine Credit Union family, and our commitment to the philosophy of ‘people helping people’ will never waiver!  
  • Will I be able to see my previous BCBSME statements in TruChoice's online banking?
    • Unfortunately, we won’t be able to pull in your BCBSME statements for TruChoice online banking.  However, you can reach out at any time if you need a copy of a previous statement and we will be happy to send it to you via secure email or by mail.
  • How can I make sure I am getting important info from TruChoice?
    • Make sure you’ve ‘whitelisted’ our web domain so that you can receive our emails. Check with your email provider for how to add @trufcu.com to your list of allowed senders.

  • How will I know if I qualify for the Special Dividend?
    • These special dividends are based off of member account activity in 2020.If you were a member of note in 2020 and received dividends in that year, you will qualify for part of the funds we put aside for this purpose. If you  didn’t receive dividends in that calendar year, or were not a member, you will not qualify.