As part of our upgrades March 1st, we’re moving to a new, enhanced Bill Pay service. It offers our Bill Pay members:
- full mobile functionality on your phone or tablet
- easy-to-use, integrated person-to-person (P2P) transfers
- a clear view of when payments are expected to arrive
- a more intuitive, user-friendly experience
Re-enrolling in all TruChoice services after the upgrades will be a simple process. However, Bill Pay will require a little more of your attention.
We’ve outlined the steps below that will help make the transition as easy as possible.
And our TruAccess team is here to offer you support. Contact them at
207-772-0808 with your questions now, and they’re ready to help with re-enrollment
once the new service is live March 4th.
We recommend you re-enroll as close to that date as you can. To make the process smoother, we’ve added a safety net—the current Bill Pay system will honor scheduled payments until March 15th.
Click here for a video introduction to our new It'sMe247 Bill Pay.
If you'd like to learn how to add a new Bill Pay payee, click here to watch a step-by-step video.
For more information on eBills and how to enter them, watch this step-by-step video.
Taking a few minutes now to prepare before the upgrade will make it easier to move to the new service.
What to do:
☐ Gather all your current payee and account information Payee-Collection-Form.
☐ Download your most recent payment history as close to February 28th as possible. Be sure to do that before 5 pm that day (when Bill Pay will go offline for the upgrade).
☐ Document payments to be made through the current system March 4th – March 15th (the last day that it will make payments).
☐ Beginning March 4th, re-enter your payment information in the new Bill Pay system—using your Payee-Collection-Form.
☐ If you plan to enter payments in the new system to be made before March 15th, be sure to delete them in the old system to avoid double payment. If that does happen, we can correct it.
Frequently Asked Questions